Shipping, Returns & Exchanges Policy

We strive to ensure that all products arrive in perfect condition. However, sometimes things get extra bumby en route. Should any glasses arrive damaged or broken, simply reach out to our dedicated customer support team via chat box, email: info@oriontrading.com, or phone: 877-722-6588, and we'll swiftly replace them for you at no additional cost. Please be prepared to provide a picture of the damaged goods to ensure a more seamless replacement process. Your satisfaction is our priority.

We offer a flat shipping rate of $9.95 for a standard product + $5 for any additional items in your order. Please note that certain oversized items may be subject to additional shipping charges. Items are expected to arrive within 3-5 business days of order receipt via FedEx Standard Ground Delivery. If your order is placed on a weekend, please allow an additional 1-2 days for order processing. A tracking number will be sent to you promptly via email once your order is processed.  We currently offer shipping only within the continental United States, excluding Hawaii and Alaska.

If any product is damaged in the shipping process, just notify us by email within 7 days at info@oriontrading.com, or reach out via chat box or phone at 877-722-6588, and we will arrange to ship you a replacement ASAP. Please be prepared to provide a picture of the damaged item for a more seamless exchange process.

Requests for refunds & returns must be made within 30 days of the ship date. The item you want to return or exchange must be returned unused, in the condition in which it arrived and in its original packaging. To initiate a return, please contact customer service via chat box, phone (877-722-6588), or email (info@oriontrading.com) and we will provide instructions for how to proceed. Please note that we do offer free exchanges & replacements, but do NOT offer free returns. To complete your return, we require a receipt or proof of purchase (which is typically stored in our system for ease of access). 

Once your return processed and we are provided with a valid tracking number, we will process your refund and a confirmation will be emailed. Once processed, the refund will automatically be applied to your credit card or original method of payment within 5-7 business days. If your refund doesn't appear within your account within that timeframe, please feel free to reach out via chat box or email info@oriontrading.com and we will work to resolve the matter ASAP.

At Orion Trading, precision is our promise. We meticulously process each order, ensuring accurate specifications and pristine conditions upon delivery.

In the rare event of an error on our part resulting in the wrong item, we will swiftly exchange it at no extra cost to you.

If you desire to exchange for a different product, we do offer complimentary shipping for the new item, but please be aware that you may incurr additional costs for return shipping. If their is a price difference between the two items, we will either refund or charge the remaining balance. 

For damaged items, refer to our Damage-Free Guarantee for details.

To initiate an exchange, kindly contact our dedicated support team via chat (available on our website), phone (877-722-6588), or email (info@oriontrading.com).

Your satisfaction is our commitment.

We're sorry! We try our best to pack fragile items with sufficient protective materials to ensure a safe delivery, but sometimes things get extra bumpy en route. 

If something should arrive broken or damaged, please reach out via chat box, phone (877-722-6588), or email (info@oriontrading.com), and we will send out a replacement ASAP. 

Please see the "Damage-Free Guarantee" tab for more info. 

We hope you are thrilled with your new Orion's Table products!  However, if for any reason you are unsatisfied with your order,  please contact customer service via chat box, phone (877-722-6588), or email (info@oriontrading.com) and we will promptly provide instructions for how to proceed.

Please note that we do offer free exchanges & replacements, but do NOT offer free returns. To complete your return, we require a receipt or proof of purchase (which is typically stored in our system for ease of access).

To initiate an exchange, kindly contact our dedicated support team via chat (available on our website), phone (877-722-6588), or email (info@oriontrading.com).

Please read the "Exchanges" tab for more information.

If you need assistance or have any questions at all, please feel free to reach out to our customer service team via:

Chat Box (available in the bottom right corner of your browser)

Email: Info@OrionsTable.com

Phone: 877-722-6588

We look forward to hearing from you!