At Orion, we stand behind the quality of our products and hope that each and every purchasing experience is a positive one. If something isn't quite right, we will do our very best to fix it.
We normally ship within 3 business days. Unless otherwise noted, shipping charges will be added to your order during the checkout process. We ship only to locations in the U.S. and Canada. We will select the carrier, either UPS or FedEx. Occasionally we may be temporarily out of stock on certain items. If so, we will notify you by return email with an estimated shipping date. You may then choose to wait for the item you ordered, select another item, or cancel your order. For this reason, it is important to make certain you provide us with a valid email address. Otherwise, your order may be subject to cancellation. If any piece you order is damaged in shipping, just notify us by email within 7 days at firstname.lastname@example.org and we will arrange to ship you a replacement. Please save packing materials in case inspection is required.
Requests for refunds or exchanges must be made within 30 days of the ship date. The item you want to return or exchange must be returned unused, in the condition in which it arrived and in its original packaging. To complete your return, we require a receipt or proof of purchase. Please contact customer service via phone (877-722-6588 or 520-622-6588) or email (email@example.com) to make arrangements for your refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 days.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Next, please contact your bank or credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact customer service via phone (877-722-6588 or 520-622-6588) or email (firstname.lastname@example.org).
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact customer service via phone (877-722-6588 or 520-622-6588) or email (email@example.com). You will need to send your item to: 3951 E Michigan St , Suite 125, Tucson AZ 85714, United States once the request for exchange is processed.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver after proof of purchase is provided, and a return will be arranged.
To return your product, you should mail your product to: 3951 E Michigan St , Suite 125, Tucson AZ 85714, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your return if the item is lost or damaged in the shipping process.